Returns Policy
Effective Date: July 1, 2025
At Elimè, we are committed to providing high-quality wellness tools through our MRT test kits. Due to the nature of our products, all sales are considered final. Please review the full policy below before making your purchase.
Because MRT test kits are made to order and include time-sensitive lab components, we do not accept returns or offer refunds once an order has been placed and processed. Please ensure all information provided at checkout is accurate before completing your purchase.
If your MRT kit arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. Include your order number, a description of the issue, and photo evidence (if applicable). We will work with our lab partner, Oxford Biomedical Technologies, to evaluate and resolve the issue.
Please double-check your shipping address during checkout. We are not responsible for packages returned due to incorrect or incomplete address information. Reshipment may require a new order.
Once you receive your kit, it is your responsibility to schedule your blood draw and return the sample to the lab according to the enclosed instructions. Unreturned kits or expired samples are not eligible for refunds or replacements.
Orders may only be canceled within 24 hours of purchase. After that time, orders are submitted to the lab for processing and cannot be canceled or refunded.
If you have a concern about your order or a potential issue with shipping or the condition of your kit, please contact us right away:
Elimè Support
Email: jerry.stewart@elimehealth.com
Phone: (832) 698-7447
We’re here to help resolve issues wherever possible, but please understand that due to lab processing standards and health regulations, our ability to accept returns is limited.